At Khubaib, customer satisfaction is our top priority. If you're not happy with your purchase, we’re here to help with an easy return and refund process.
1. Return Eligibility
You can request a return or exchange if:
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You received the wrong product
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The product is damaged or defective
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The product is not as described
❗ Note: Items must be unused, in their original condition, and returned with all original packaging.
2. Return Time Frame
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You must request a return within 3 days of receiving your order.
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After 3 days, unfortunately, we cannot accept the return.
3. Non-Returnable Items
We do not accept returns for:
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Used or damaged items (caused by customer misuse)
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Items returned without original packaging
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Customized or personalized items (if applicable)
4. Return Process
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Contact Us via WhatsApp or Email within 3 days of delivery.
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Share your order number, reason for return, and photos (if applicable).
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Our team will review your request and guide you through the next steps.
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If approved, we will arrange a pickup or share the return address.
5. Refund Policy
🔁 If you prefer, we can also offer an exchange or store credit instead of a refund.
6. Order Cancellation
7. Contact Us
For return or refund-related questions, please contact us:
📧 Email: [Your Email Here]
📱 WhatsApp: [Your WhatsApp Number Here]
