At Khubaib, customer satisfaction is our top priority. If you're not happy with your purchase, we’re here to help with an easy return and refund process.

1. Return Eligibility

You can request a return or exchange if:

• You received the wrong product

• The product is damaged or defective

• The product is not as described

❗ Note: Items must be unused, in their original condition, and returned with all original packaging.

2. Return Time Frame

• You must request a return within 3 days of receiving your order.

• After 3 days, unfortunately, we cannot accept the return.

3. Non-Returnable Items

We do not accept returns for:

• Used or damaged items (caused by customer misuse)

• Items returned without original packaging

• Customized or personalized items (if applicable)

4. Return Process

1. Contact Us via WhatsApp or Email within 3 days of delivery.

2. Share your order number, reason for return, and photos (if applicable).

3. Our team will review your request and guide you through the next steps.

4. If approved, we will arrange a pickup or share the return address.

5. Refund Policy

• Refunds are issued after we receive and inspect the returned item.

• Refund methods:

  • Bank Transfer

  • Easypaisa / JazzCash

• Refunds may take 3 to 7 working days to process.

🔁 If you prefer, we can also offer an exchange or store credit instead of a refund.

6. Order Cancellation

• Orders can be cancelled before shipping only.

• Once the order is dispatched, it cannot be cancelled.

7. Contact Us

For return or refund-related questions, please contact us:

📧 Email: [Your Email Here]
📱 WhatsApp: [Your WhatsApp Number Here]